FAQ & Logistics

Booking and Service

Q: Where do you deliver? A: We proudly serve the Greater London area, Surrey, and parts of Kent and Hertfordshire. A delivery surcharge is calculated based on your venue’s postcode and is clearly shown during the checkout process.

Q: Do your prices include setup? A: Yes! Our Full-Service Hire option includes professional delivery, setup, and collection, ensuring everything is perfect and powered correctly. Our Dry-Hire option requires the customer to collect, install, and return the items themselves.

Q: Do I need to contact the venue? A: No need to worry. We offer full venue liaison and coordination, including arranging drop-off/collection times and communicating power/access requirements directly with your venue contact.

Q: What is the delivery process like? A: Our team will arrive at the agreed time, install your item safely according to venue rules, and ensure it is fully operational. We confirm collection times with your venue to ensure a seamless process.

Safety and Requirements

Q: Are your electrical props safe? A: Absolutely. All our electrical items (LED Numbers, Neon Signs) are low-voltage and are fully PAT Tested and certified for use in commercial venues. We hold valid Public Liability Insurance.

Q: How much space do the 4ft numbers require? A: A pair of $\text{4ft}$ numbers (e.g., ‘$\text{21}$‘) requires a clear, stable floor space of approximately $4ft$ wide by $4ft$ high.

Q: What about power? A: All items run off a standard $\text{13amp}$ UK plug socket. We bring all necessary discreet extension leads to connect the items safely.

Payment and Deposits

Q: When is the final balance due? A: Your final balance is due $14$ days prior to your event date. You will receive a secure payment link by email.

Q: How long does it take to get my Security Deposit back? A: We aim to inspect all returned items within $\text{3}$ business days of collection. The refundable deposit is processed and returned to your original payment method within $7$ business days.