Privacy Policy for Eventandsigns.com

Last Updated: October 6, 2025

1. Introduction

This Privacy Policy sets out how Eventandsigns.com (“we,” “us,” or “our”), a company based in the UK, processes the personal data of our customers and website visitors (“you”). We are committed to protecting your personal data and your right to privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

  • Website: Eventandsigns.com

  • Business Name: Event And Signs

  • Contact Email:  Hello@eventandsigns.com

  • Postal Address: Unit C, 845 Harrow Rd, NW105NH

We are the Data Controller responsible for your personal data.

3. The Data We Collect

We collect and process the following categories of personal data:

  • Identity Data: Name, Surname, Title.

  • Contact Data: Billing address, Delivery address, Email address, Telephone number.

  • Financial Data: Payment card details (processed via a third party), Security Deposit details.

  • Transaction Data: Details about payments, products hired, hire dates, service type (Dry-Hire/Full-Service).

  • Technical Data: IP address, browser type, operating system, time zone settings.

4. How We Collect Your Data

  • Direct Interactions: You provide us with your Identity and Contact Data when filling out forms on our website, placing an order, or contacting us via email.

  • Automated Technologies: As you interact with our website, we automatically collect Technical Data via cookies and server logs (see Section 8).

  • Third Parties: We may receive Identity and Contact Data from event planners who book our services on your behalf.

5. The Legal Basis for Processing

We rely on the following legal bases:

  • Contractual Necessity: Processing is necessary to fulfil the rental contract you have entered into, including delivery, setup, collection, and payment processing.

  • Legitimate Interest: Processing is necessary for our business to grow and operate effectively (e.g., fraud prevention and analyzing customer journeys).

  • Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., VAT and tax reporting).

6. Sharing Your Personal Data

We may need to share your personal data with the following parties:

  • Payment Processors: Companies like PayPal or Stripe to process payments and deposits securely.

  • Venue Operators: We share your name, contact number, and delivery schedule with the venue to arrange seamless drop-off and collection (Contractual Necessity).

  • Delivery/Logistics Partners: Contracted couriers for Full-Service Hire.

  • Professional Advisers: Lawyers, accountants, and insurers who provide professional services.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. Data Security and Retention

  • Data Security: We have put in place appropriate security measures (including SSL encryption) to prevent your personal data from being lost or accessed in an unauthorized way.

  • Data Retention: We will only retain transaction records for a minimum of six years after the end of the financial year they relate to, to comply with UK tax law.

8. Cookies

Our website uses cookies to track website usage, manage your shopping cart, and personalize your experience. By using our website, you consent to the use of cookies. You can set your browser to refuse cookies, but note that some parts of the website (like the checkout process) may not function properly.

9. Your Legal Rights (UK GDPR)

Under UK GDPR, you have the right to:

  • Request Access to your personal data.

  • Request Correction of the personal data we hold about you.

  • Request Erasure of your personal data.

  • Object to Processing of your personal data.

  • Request Restriction of processing your personal data.

  • Request the Transfer of your personal data.

If you wish to exercise any of these rights, please contact us at Hello@eventandsigns.com

10. Contact and Complaints

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Hello@eventandsigns.com

You have the right to make a complaint at any time to the UK supervisory authority, the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.